Frequently asked questions

Find answers to your questions

Products upon request: delivery time may vary depending on the quantity of items and the customization. To keep you informed about the status of your order, our sales team is in constant contact with the customer.

HISI-Online Store: A large portion of the items available in the HISI-Online Store can be delivered within 2-3 days (this may vary depending on the selected delivery region). If the customer purchases an out-of-stock item, they will be immediately contacted by a team member with an estimated delivery time.

If you placed your order through the UNIFARDAS® online store, you should contact us by phone at 229 442 280 or via email at e-commerce@unifardas.pt.

If your order was made through our sales team, you should contact the sales representative responsible for the order, or alternatively, email clientes@unifardas.pt, providing the order number and describing the issue. You can also reach us by phone at 229 442 280.

Our team will resolve the issue as quickly as possible.

Products upon request: Shipping costs may vary depending on the order, so customers should always consult with their sales representative. In general, the customer is exempt from shipping costs when the order exceeds €200.

HISI-Online Store: Currently, in the UNIFARDAS® online store, shipping costs are €5. However, if the customer makes purchases over €70, they are exempt from these charges.

Our online store has an integrated carrier plugin, allowing the customer to always check the delivery status of their order. If any doubts remain, you can contact us by phone at 229 442 280 or via email at e-commerce@unifardas.pt. We will be happy to assist you.

If you need to return or exchange a product, the process is very simple. Just contact us by phone at 229 442 280 or via email at e-commerce@unifardas.pt and inform us of the reason for the return or exchange. From there, we will provide you with all the necessary information so that you can return or exchange the product easily and quickly, with no additional cost to you. You can find out more about this topic directly under the “free returns or exchanges” section on our website.

At certain times, UNIFARDAS® launches discount campaigns applicable to products in its online store. In most cases, the discount is automatically deducted from the product prices. However, there are situations where you can access vouchers promoted by professionals who use and recommend our uniforms through social media.

If you have a voucher, when completing your online purchase, a field will appear to enter the voucher number. After this step, at checkout, your item will display with the corresponding discount applied.

With the HISI+ Customer Card, every purchase of €50 you make in the UNIFARDAS® online store will give you the opportunity to earn 1 stamp for your card. After collecting 6 stamps, you will have the option to choose an item from the online store, completely free of charge. You can learn more about this in the “HISI+ Customer Card” section on our website.

Don't worry! On the login page, below the password field, you can read the expression “forgot your password?”. You must press this expression and follow the steps indicated to carry out the process of resetting your password.

By creating an account on the UNIFARDAS® website, you will be able to easily track and consult all your orders and quote requests. You can still manage your shipping/billing addresses and view your account details.

Uniforms and workwear, in addition to being a means of identifying employees or professionals, help standardize the attire of staff, preventing the use of inappropriate clothing that could not only affect the company's image but also compromise the worker's safety.

Wearing uniforms increases employees' sense of belonging and commitment to the company. A well-designed, high-quality uniform helps boost employees' self-esteem and, as a result, their productivity.

An appropriate uniform helps a company build a distinctive corporate image, often contributing to winning business and new clients. Proper workwear also serves as an effective and impactful communication tool.

The use of uniforms and workwear is tied to the comfort, protection, and functionality that this type of clothing, when most suitable, provides to the user.

Our website offers two types of products:

  • Priced Products - Online Store: These are the products you can purchase directly from our website, and in this case, you can only buy the products that are actually available.

Unpriced Products: These products are merely indicative, allowing you to view some of our projects. If you don't find what you're looking for, you can contact us by phone at 229 442 280 or email at clientes@unifardas.pt, and we will produce exactly what you need.

UNIFARDAS® offers an innovative tool, HisiFit, which will assist you in calculating sizes with incredible precision.

  • HISI - UNIFARDAS® Online Store: You can consult our size chart or contact e-commerce@unifardas.pt for any clarification.

  • Commercial Support: The sales representative handling your order will closely monitor the process to ensure the correct sizes are selected. From start to finish, your sales representative will guide you to ensure everything runs smoothly.

UNIFARDAS® produces professional clothing in sizes ranging from XS to XXL, as well as custom sizes. Therefore, if your team has an employee who requires size adjustments, you can specify this request when submitting the quote request. The production of a special size usually involves the application of a "special size fee" to cover the increased production costs associated with that item.

This size adjustment request must be handled directly by a sales representative, so it cannot be made during an online store purchase.

UNIFARDAS® offers a range of customization options for your professional clothing. You can choose between embroidery and prints (see the buyer's guide for a more detailed explanation).

What sets UNIFARDAS® apart is the customization applied to professional clothing, meaning we can produce any type of workwear while considering the fabric type, finish, design, fabric colors, contrasts, and many other variables necessary for manufacturing workwear.

Above all, we tailor our production to each client's needs.

UNIFARDAS® has a showroom where you can visit us and explore our range of products and customization options.

Our headquarters is located at Rua Joaquim António Moreira, 292, Centro Empresarial da Maia, Armazém 19, Zona Industrial da Maia I, Portugal.

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